Frequently Asked Questions

Frequently Asked Questions


Thank you for shopping with Surtidora Latina! Please review our shipping, delivery, and store policies before placing your order.


How long does it take to process my order?

Our processing time is 1–2 business days.

Orders are processed and shipped Monday through Friday only. Saturdays, Sundays, and holidays are not considered business days.

Please note: Orders placed on Friday after 3:00 PM will begin processing the following business day, which is Monday (unless Monday is a holiday).


What shipping options do you offer?

We offer two shipping options:

First Class Shipping

  • Estimated delivery: 3–5 business days

Priority Shipping

  • Estimated delivery: 1–3 business days

Shipping estimates begin after your order has been processed and shipped. Processing time is separate from the estimated shipping time.

Please keep in mind that carrier delays may occasionally occur and are outside of our control.


What happens if my package is lost or stolen?

Once your package has been shipped and accepted by the shipping carrier, Surtidora Latina is not responsible for lost or stolen packages.

If your tracking information shows that your package was delivered but you have not received it, please:

  1. Check around your property and with other members of your household.
  1. Check with neighbors in case the package was delivered nearby.
  1. Contact your local post office or shipping carrier.
  2. File a missing or lost package claim directly with the carrier.

Please make sure your shipping address is correct before completing your purchase.


Can I return or exchange an item?

All sales are final.

We do not offer refunds or exchanges. Please carefully review your order, product selection, and shipping information before completing your purchase.


By placing an order with Surtidora Latina, you acknowledge and agree to our store policies, including our final sale, no-refund, and no-exchange policy.


What if my item arrives damaged or broken?

If your item arrives damaged or broken, please contact us by email so we can review the issue and help find a resolution.

For faster assistance, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the damaged item
  • Photos of the shipping package and packaging, if applicable

Please allow up to 24 hours for an email response.

We appreciate your patience and will do our best to assist you as quickly as possible.


Questions About Your Order?

If you have any additional questions regarding your order, shipping, or a damaged item, please contact Eterna Vida Shop by email.


Thank you for supporting Surtidora Latina!